General FAQ's
- How can I track my order?
- You can login to your account where you can view previous orders and check the status of current order. All orders are shipped via FedEx and we supply a tracking number.
- How can I check my past orders?
- You can login to your account and view details of your previous orders and check the status of your current order. All orders are shipped via FedEx and we supply a tracking number.
- What are your shipping costs and delivery dates?
- Shipping costs (as well as FREE shipping minimums) and delivery times vary depending on the destination.
- I forgot my password, how do I retrieve it?
- To retrieve your password, first visit the "My Account" login page and click on the "Forgot your password?" link. Then, simply enter your email address and click "Submit". You will then automatically receive an email providing details on how to reset your password and gain access to your account.
- Do you accept returns or exchange an item?
- We want you to believe in our products as much as we do. That is why we have made the following commitment to our clients - a guarantee that if you are unhappy with your product within the first 30 days of receiving them, we will refund them in full, at no cost to you. All returned products are subject to reasonable trial. We kindly request that all products are returned in their original packaging. Returns to Zyderma will receive a full refund; however, we do not refund original shipping costs with the return. Also, we do not charge a re-stocking fee for reasonable returns. For more Return information, please click here.
- If I subscribe to your newsletter, will you protect my privacy?
- We will not sell or rent out your email address or contact information to any third parties at any time. Learn more information about our Privacy & Security Policy.
- What happens if an item is out of stock?
- If an item is out of stock we will change the status of the item on the website to say "out of stock". Otherwise, any back ordered items will be shipped to you as soon as they become available. If you have any concerns, please feel free to contact a Customer Care Representative at info@zyderma.com.
- Why are orders not always shipped right away?
- Sometimes, additional processing time is required to get your order together and packaged. As well, items may be on backorder from time to time. We do make it our priority to get your order shipped as soon as possible. If you have any further questions or concerns please contact Customer Care at 1-855-331-7111 or email us at info@zyderma.com.